FACILITIES & SERVICES

AEROTRAIN
Aerotrain is a complimentary transportation system that shuttles passengers between Main Terminal Building and Satellite Building. This Aerotrain operates at three to five minutes intervals, this two-car 250-passenger capacity train is able to move 3,000 passengers per hour per direction. Starting on an elevated track from the Contact Pier, the Aerotrain travels under the taxiways into the Satellite Building within two minutes.

BAGGAGE RECLAIM
There are 12 baggage conveyors identified by alphabets A to M ('I' has been omitted). Two conveyors (L and M) are dedicated to domestic arrivals while the remaining 10 are for international arrivals.

BANKS/FOREX
Auto Teller Machines (ATM) from Maybank, EON Bank and RHB Bank can be found at Departure Hall, Level 5 of Main Terminal Building. There is also an ATM from Maybank, at Satellite A.

BUSINESS CENTRES
There is a Business Centre located on the Mezzanine Level of Sat. A. It is well equipped and provides telephone, fax, Internet, teleconferencing facilities, postal and secretarial services. The telephone number is 03 - 87872323. The Airside Transit Hotel (03 - 87874848) and Pan Pacific Hotel (03 - 87873333) also have business centres for their guests.

CHILDREN'S PLAY AREA
It is located at the Departure Level 5 of MTB.

CIP LOUNGE
Malaysia Airlines and most major airlines have dedicated lounges for their select passengers. Common CIP lounges are available for airlines that do not have dedicated lounges.

DINING
A variety of outlets that serve what seems like an endless array of food from snacks, to fast food and gourmet meals are sprinkled throughout the MTB and Sat.A. They are both in the public and passenger areas and include outlets that serve snacks, Deli's, Fast Food and gourmet restaurants, pubs, bars & lounges.

FACILITIES FOR DISABLED
KLIA has been developed and equipped with the needs of disabled users in mind. Ramps and elevators, toilets and telephones and numerous other facilities and services help ensure a smooth passage through the airport. Airline personnel will be on hand to assist you and take care of your needs. Do call your airline in advance to request for complimentary ground assistance.

FEATURE DISPLAY AREA
A small area located at the Departure Level of MTB which displays pictures and information on KLIA features and the chronology of KLIA.

FITNESS CENTRE
Few things could be better than a good workout after a long flight. The Airside Transit Hotel at Sat. A offers a well-equipped gym which is open to non-roomers as well. Separate shower, sauna and spa facilities are also available for ladies and men.

HEALTH/MEDICAL SERVICES
Available at both the MTB and STB. It operates on a 24-hour basis.

INFORMATION COUNTERS 
KLIA Information Counters are located at strategic areas within the MTB and Sat.A. Please consult the staff at these counters if you need any information or assistance.

INFORMATION KIOSK
This easy touch-screen system combines, text, audio, video and graphic capabilities, all of which convey a variety of information on the airport and its functions, facilities and services. These user-friendly systems can be found throughout the MTB and Satellite A within the departure and arrival areas.

LEFT BAGGAGE
This service operates on a 24-hour basis at two locations at Level 5 of the MTB. Dedicates lockers are offered and the charge is RM 9.00 for the first day, inclusive of insurance. All luggage should be security checked before being stored.

LOST BAGGAGE
If you have lost your luggage in the aircraft, contact the respective ground handlers at their dedicated counters. Contact the Airport Police at Tel:87872222 if your baggage has been lost within the airport, or in a taxi on the way to the airport. For baggage lost in an airport limousine, further assistance can be obtained from the Airport Limo Service at Free Phone : 1-800-880-737.

NURSERY (BABY NAPPY CHANGE)
Located at Levels 3 and 5 of the MTB and the Passenger Level of Satellite A, this caters to nursing mothers. It is also equipped with necessary facilities for diaper change and other needs of infants.

PASSANGER ASSISTANCE CENTRE
Relax in cool, comfort while our staff take care of various travel needs for you. These include meet and greet services, ticketing confirmation, hotel and transport reservations and a host of other services. The Passenger Assistance Centre is located at the arrival concourse (Level 3) of the MTB.

PASSANGER PICK-UP 
If you are travelling in an airport limousine, follow the directions of the Q-system. The pick up point is by the entrance of the arrival area of the MTB and Level 2 of Block C at the Covered Car Park. The Shuttle Bus pick-up points are on the inner kerbside at the arrival area. The pick-up point for express and stage buses is at the Ground Level of Block C at the Covered Car Park while tour buses may pick their passengers up at Ground Level of the MTB.

POST OFFICE
Situated on Level 5 of the MTB. Operating hours are from 8.30 am to 5.00 pm from Monday to Saturday.

QUIET ROOM
This facility is for non-Muslim travellers who wish to spend some quiet time in prayer or meditation. The room is located at the Departure Level of the MTB.

SHOPPING
There are seven main retail locations within the MTB and Sat.A. These offer shopping delights that range from the favourite duty free buys such as liquor, cigarettes, perfumes and souvenirs to books and magazines, haute couture, ties and scarves, Malaysian memorabilia and much more.

SHOWER, SAUNA AND SPA
Need to refresh yourself after a long flight? Passengers on transit may do so at the Airside Transit Hotel at Sat. A, beside Gate C3. Rates are reasonable and separate facilities are available for ladies and men.

SURAU (PRAYER ROOM FOR MUSLIMS)
Prayer rooms are available for Muslim visitors and passengers. These can be found at all levels of the MTB and at the Mezzanine Level of Satellite A. and at both Arrival and Departure Levels.

TELEVISION
Television sets have been installed throughout the airport for your viewing pleasure. They screen an interesting variety of programmes, ranging from news and documentaries to cartoons and special updates.

TOILETS
They are disseminated on each and every level for passengers' convenience.

TROLLEYS
Complimentary luggage trolleys are available within the baggage reclaim area and within the MTB. Hand luggage trolleys are available outside arrival gates. At the Covered Car Park, trolleys can be found at specific nests on all floors.

SMOKING AREA
SMOKING IS NOT ALLOWED WITHIN THE AIRPORT. There are however, specific areas for this purpose. Three smoking areas can be found at the Contact Pier, MTB (near Gate A3, between Gate A4 and Gate A6 and between Gate B4 and Gate B6) and two at Sat.A Mezzanine Level (one beside Eva Air/ANA Lounge and another beside the SIA Lounge).

TRANSPORTATION
Buses
Express and stage buses ply various routes between KLIA and Nilai, Kuala Lumpur, USJ, Subang and vice versa.

Limousines
This service is operated on a pre-paid coupon basis by Airport Limo (M) Sdn. Bhd and is available 24 hours. Two levels of service are offered, namely the Premier Service and the Budget Service. Vehicles offered under the Premier Service are the Proton Perdana, Mercedes Benz E220 and Multi-Purpose Vehicles (MPVs), while the Proton Wira 2.0 is used for the Budget Service. The pre-paid coupons have to be purchased at counters at the arrival concourse of the MTB.

Car Rental
Most major car rental companies operate counters at the arrival concourse on a 24-hour basis. Chauffeur driven cars are available through prior reservation with hotels. For passenger convenience, you may return your rental car at designated car rental counters located at the Ground Level of Block D of the Covered Car Park.

Shuttle Bus
This is a complimentary service to and from the Uncovered Car Park. The route is plies covers the car park to the Airport Management Centre (AMC), MTB, Pan Pacific Hotel and back to the car park. Pick-up and drop-off points at the MTB are at both ends of the departure and arrival areas.

Travellators
Take the strain off your feet and breeze through KLIA on the travellators, lifts and escalators all over the airport. They make walking distances that much shorter.

TELECOMMUNICATION
IDD and STD calls can be made from telephones located throughout the MTB and Satellite A, using coins, credit cards or phone cards. The phone cards come in denominations of RM 5, RM 10, RM 20 and RM 50 and can be purchased at the Post Office, Telecoms Office and other retailers.

VIEWING GALLERY
Observe the goings-on at the airside from this special area situated at the end of the MTB. It offers you a good view of Satellite A and the routes of the Aerotrain, besides all the other activities at the apron. Dine in a relaxed atmosphere at the Food Court of Formula 1 theme restaurant here.

Public Viewing Gallery is located at Level 6 of Contact Pier adjacent to Departure Hall of the Main Terminal Building.

The area is 850m2 and can accommodate 550 people. The areas that can be viewed from here are:
· Apron area , Satellite Building and Track Transit System
· Cargo Complex
· Aircraft landing & take-off
· Aircraft parking stands

VISITORS SERVICE CENTRE

The Visitors Service Centre is located on the third floor of the Main Terminal Building in the baggage reclaim area. It is headed by Tourism Malaysia and supported by Malaysia Airports and Malaysia Airlines. The centre is manned 24 hours a day. The Visitors Service Centre will enable passengers to get first hand information on places to visit in Malaysia, airport information, flight information, accommodation, transportation and other information that can assist them during their stay in Malaysia.

The contact number for the Visitors Service Centre is 603 8776 5651 / 5647. The facsimile number is 603 8776 5722.